Experience on Honda warranty service.

Yesterday, it was examined that the catalytic converter in my Civic 2003 went wrong. Mr. C** gave me an estimate of over 1200 dollars for replacing the catalytic converter and relevant parts. I asked him whether there's any cheaper way to replace them. He said "no way except for 10% discount coupon".

But, last night, I searched websites and found another Honda mechanic's comment on Honda factory warranty coverage. He said the catalytic converter should be covered by Honda factory waranty if a Honda car meets 8yr/80K miles. Thanks to his comment, I learned that I should NOT pay for the replacement of catalytic converter. I don't want to have suspicious minds on Mr. C**'s explanation on the converter issue, but I think he should have told me that the part is covered under factory warranty. Still, I don't understand why he didn't mention it. It would be an intentional ignorance or a simple mistake, which is worth of 1,000 dollars for one poor, student customer.
Today, Mr. C** was off-duty. St***** helped me to get the service done. I visited R.S. Honda early in the morning and delivered the factory warranty document to him. But, until 2 p.m., he said he did not have time to make one call to Honda America. He seemed to be so busy. So, I called Honda America and received the authorization number for the replacement of the catalytic converter. (Warranty administrator of Honda America was so kind, even though it took almost 15 minutes to be connected.) Anyway, I sincerely appreciate St*****'s help on this matter.

Overall, I had to spend two days while waiting for the services done. It was a painful experience to get warranty services. I felt that service advisors are not that cooperative in warranty issues. On top of that, I was almost forced to pay over $1000 for the service I deserve to receive for free, under Federal Emisssion regulation and corresponding Honda factory warranty.
I might buy a new car sooner or later, after graduation. I've been thought that Honda should be next car for my family. But, after being through this experience, I may prefer other brands.

ps. Don't send me any e-mail or call me on this issue. Feedback about feedback is not welcomed. No excuse, no explanation, or no sympathy, please.

Why Mr. Philips gave up M.... case?

http://www.oyez.org/cases/2000-2009/2007/2007_06_937/argument/

oh...my....bicycle hypo.

Why Mr. Philips gave up that M.... case?